Contact Us

1800 Lincoln Ave
San Rafael, CA 94901
800-381-5466
415-257-8888
strawberrylimo@aol.com

FAQs

What payment methods do you take? 
Payment is due at the time of service. Types of payment include cash or credit card. We Accept Visa, MasterCard, AMEX and Discover.

Where will I get picked-up on flight arrivals? 
We will have your car standing close by for your booked arrival. We monitor flight arrival times, and will adjust accordingly if your flight is early or delayed.

Please call us after you have retrieved your bags. We will direct you to your pickup point. If you have carry-on only, please call when you are outside the terminal.

• Domestic Terminals: Pickups are curbside in front of the terminal.
• International Terminal: Pickups are only at the designated “Limousine Loading Area,” which is on the lower level.
• Meet-at-Baggage/Customs Service (additional charge): Your driver will meet you as you exit the secure area or as you exit the Customs area.

Do you charge for wait-time?
Wait-time for all vehicles is $50/hour (in half-hour increments). We understand that there can be last-minute details to attend to before you leave on a trip. However, if it is necessary for the driver to wait 20 minutes, you will incur a $25 wait charge. Longer wait times will incur additional charges.

My flight was cancelled. What do I do?
If you need to change/cancel your reservation, please call at least 8 hours prior to your reservation time to avoid a “late cancellation” fee. Please note that we cannot accept email changes/cancellation less than 24-hours before travel. If you fail to show at the designated time and place agreed to in your reservation, you will be charged the full rate.

What if I need to cancel my charter?
For cancellation of our charter services, please call 1-800-LIMO

What if I need to make a stop on the way to the airport?
When you book a reservation, the price quoted will be for direct transportation from your pickup location to your destination. Please discuss any additional stops you wish to make with the reservation agent. Additional Sedan stops are $25 each. Additional SUV and Limousine stops are $30 each.

Can I smoke in the limo? 
All our vehicles are "Strictly Non-Smoking." If you wish to smoke, our chauffeurs have been instructed to stop and find a safe smoking area.

What is your service area?
We have 35-years-experience serving the entire bay area, including:

• Sausalito limousine service
• Mill Valley limousine service
• Tiburon limousine service
• Belvedere limousine service
• Ross limousine service
• Kentfield limousine service
• Larkspur limousine service
• Fairfax limousine service
• San Rafael limousine service
• Novato limousine service

What airports do you service? 
We provide airport ground transportation to and from all the Bay Area commercial and private airports.

Are you a licensed carrier?
We are licensed by the California Public Utility Commission: TCP 8640-B. All vehicles are fully insured. Our chauffeurs undergo background investigation, DMV record audits and drug screening, plus ongoing training and safety meetings.